Thank you for choosing BrightPeak Goods LLC to purchase our mugs (including ceramic mugs, glass mugs, thermos mugs, plastic mugs, coffee mugs, tea mugs, children’s mugs, and travel mugs). We want you to be satisfied with your purchase, but if you are not satisfied with your order, please follow our refund and return policy.
Return Policy
- Return Coverage
If you are not satisfied with your purchase, you may return it within 30 days of receipt. To be eligible for a return, the item must be new, unused, and in its original packaging. - Ineligible Items
The following items are not eligible for returns:
Items that have been used or are noticeably worn
Items other than the product itself (such as promotional items) - Return Process
To return an item, please follow the steps below:
Contact our Customer Service team with your order number and reason for return.
We will provide you with a return authorization and a return address.
Pack the item securely and be sure to include the return authorization information.
Refund Policy
- Refund Timeframe
Once we receive and inspect your returned merchandise, we typically process your refund within 7 business days. Refunds will be issued to the original payment method used. - Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is defective or shipped incorrectly. In these cases, we will cover the return shipping costs. - Refund Amount
The refund amount will be reduced by any applicable shipping and handling fees (if the item is not defective).
Exchange Policy
If you wish to exchange your purchase (for example, for a different color or style), we recommend returning the original item and placing a new order. Please refer to the return process above.
Thank you for your understanding and support. We look forward to continuing to provide you with quality products and services!